Shipping policy

Shipments are made every Tuesday via USPS to all locations in the United States. The estimated delivery time is 3 to 5 business days.

We make our best effort to deliver the freshest and most delicious cookies directly to your doorstep. That’s why we ask that you carefully read our shipping policies so you can understand the details regarding processing, delivery times, and shipping costs.

Hugsy Cookies is not responsible for delivery delays due to incorrect or incomplete addresses. It is your responsibility to enter your address correctly in the system at the time of purchase.

Orders returned by the shipping company due to incorrect or incomplete addresses will be subject to additional re-shipping fees.

Shipping costs are non-refundable for delays caused by closed locations or denied access to the delivery site.

Hugsy Cookies is not responsible for delivery delays due to high shipping volumes from carriers. We are also not responsible for lost packages, even if they appear as delivered in the tracking system.

Estimated delivery times do not account for delays caused by weather conditions that may affect shipping and delivery dates.

Standard shipping is offered with a fixed rate based on your location.

Once your order is packed, you will receive a tracking number via the email provided at the time of purchase.

If the delivery day falls on a holiday, orders will be shipped the day before or the day after. You will be notified in advance, so please stay updated on our social media channels.

The shipping cost indicated in your order is based on USPS Priority Mail rates but may vary depending on weight and distance.

Your cookies are carefully packaged to ensure they arrive fresh and intact, and to guarantee your order is secure during transit.

If your order arrives damaged or with missing items, please contact us within 7 days of receiving the package. We will work with you to resolve the issue and ensure your satisfaction.